Shipping policy
Last updated: 9 September 2026
This policy explains how nova-0 processes and delivers orders placed through nova-0.shop. The delivery options, charges and estimated dates shown at checkout form part of your order.
1 Delivery destinations
We deliver to the destinations made available at checkout. Enter a complete and accurate delivery address to see whether delivery is available and which services apply. We may be unable to deliver to PO boxes, restricted locations or addresses that our carriers do not serve.
2 Processing and delivery estimates
Orders are normally processed within 1 to 2 business days after payment is authorised. Standard UK delivery is normally estimated at 2 to 5 business days after dispatch. The usual estimated total time from order confirmation to delivery is therefore 3 to 7 business days.
Business days are Monday to Friday, excluding UK bank holidays. Orders placed on weekends or bank holidays begin processing on the next business day. These times are estimates, not guarantees, unless we expressly agree a guaranteed delivery date.
3 Shipping charges
Available shipping methods and their exact charges are displayed at checkout before payment. Free shipping applies only when it is expressly displayed for your order. We do not add undisclosed delivery charges after checkout.
If an order is delivered outside the United Kingdom, the recipient may be responsible for import duties, taxes or customs charges unless checkout expressly states that they are included. Any such charges are imposed by local authorities and are not controlled by nova-0.
4 Dispatch and tracking
When your order is dispatched, we will send a confirmation to the email address supplied at checkout. Where the carrier provides tracking, the message will include a tracking number or link. Tracking may take up to 48 hours to update after dispatch.
5 Delays
Delivery may be affected by severe weather, carrier disruption, peak periods, public holidays, customs checks, inaccurate address details or events outside our reasonable control. If a significant delay occurs, contact us and we will investigate with the carrier.
If we cannot deliver within 30 days after the contract is made, or within another period expressly agreed with you, you may have the right to cancel under applicable consumer law. Nothing in this policy limits that right.
6 Address changes failed delivery and returned parcels
Check your address carefully before placing an order. Contact us immediately if a correction is needed. We cannot guarantee an address change after dispatch.
You are responsible for providing an accessible, accurate delivery address and following reasonable carrier instructions. If a parcel is returned because the address was incorrect, delivery was refused or reasonable delivery attempts were unsuccessful, we will contact you. Additional redelivery costs may apply where permitted by law and where the failure was not caused by us or the carrier.
7 Lost damaged or incomplete deliveries
If tracking shows delivery but you cannot locate the parcel, check with household members, neighbours and any safe place noted by the carrier, then contact us promptly. If a parcel is lost in transit, we will investigate and provide an appropriate replacement or refund.
Report visible transit damage or missing items as soon as reasonably possible. Providing photographs of the packaging and goods helps us resolve the issue, but a delay in reporting does not remove your statutory rights.
Risk remains with nova-0 until the goods come into your physical possession or the possession of a person you identified to receive them, except where you independently arrange a carrier not offered by us.
8 Contact
For delivery questions, contact support@nova-0.shop or +44 7636 201994. Postal address: 231 High Street, Arlesey, SG15 6SZ, United Kingdom. Please include your order number. We aim to respond within 1 to 3 business days.