FAQ

Last updated: 9 September 2026

Answers to common questions about ordering, delivery, returns, payments and customer support at nova-0.

How long does delivery take?

Orders are normally processed within 1 to 2 business days. Standard UK delivery is normally estimated at 2 to 5 business days after dispatch. See our Shipping and Delivery Policy for full details.

How do I track my order?

When tracking is available, we send a dispatch confirmation with the tracking number or link. Tracking can take up to 48 hours to update after dispatch.

Can I cancel my order?

UK consumers can normally cancel an online order within 14 days after receiving the goods, subject to statutory exceptions. Contact support@nova-0.shop as soon as possible and do not send goods back before receiving return instructions.

What if my item is faulty or damaged?

Contact us promptly with your order number and photographs where useful. Your statutory rights under the Consumer Rights Act 2015 are not affected, and we will explain the available repair, replacement, price reduction or refund options.

What payment methods do you accept?

The payment methods available for your order are shown at Shopify checkout. These may include credit and debit cards and other payment services displayed there.

Do you offer free shipping?

Free shipping applies only when it is clearly displayed for your order at checkout. Any delivery charge is shown before you submit payment.

How can I contact nova-0?

Email support@nova-0.shop or call +44 7636 201994. Our postal address is 231 High Street, Arlesey, SG15 6SZ, United Kingdom. We aim to respond within 1 to 3 business days.

Where can I read the full policies?

The footer of nova-0.shop should link to Shipping Policy, Refund Policy, Privacy Policy, Terms of Service, Payment Policy, FAQ, Contact Us and About Us.