Privacy Policy
Last updated: 9 September 2026
This Privacy Policy explains how nova-0 collects, uses, shares and protects personal information when you visit nova-0.shop, contact us or place an order. For UK data protection law, nova-0 is the controller of the personal information described here.
1 Information we collect
We may collect contact and account information such as your name, billing and delivery address, email address, telephone number and account credentials; order and transaction information such as products purchased, order history, discounts, returns and payment status; customer service communications; device and usage information such as IP address, browser type, device identifiers, cookie data and interactions with our website; and marketing preferences.
Payment card details are processed by Shopify and the payment providers available at checkout. nova-0 does not receive or store your complete card number.
2 How we use information and our lawful bases
We use personal information to accept payment, fulfil orders, provide delivery and returns, maintain accounts and communicate about purchases because this is necessary to perform our contract with you. We use information to comply with tax, accounting, consumer protection and other legal obligations.
We may use limited information for fraud prevention, security, service improvement, analytics and protecting our legal rights where this is necessary for our legitimate interests and those interests are not overridden by your rights. We send electronic marketing where you have consented or where another lawful basis permits it. You may unsubscribe at any time.
3 Cookies and similar technologies
Our website uses essential cookies needed for functions such as the shopping basket, checkout, security and account access. With your consent where required, we may also use analytics, preference and advertising cookies. You can manage non-essential cookies through the cookie banner or your browser settings. Blocking essential cookies may prevent parts of the website from working.
4 How we share information
We share personal information only as needed with service providers that help operate the store, including Shopify, payment processors, delivery carriers, hosting and IT providers, analytics providers, professional advisers and customer support providers. These providers may use information only for the services they supply to us or as otherwise permitted by law.
We may also disclose information when required by law, to protect customers or our rights, in connection with a business sale or reorganisation, or with your direction or consent. We do not sell personal information for money.
5 International transfers
Some providers, including Shopify and its service providers, may process information outside the United Kingdom. Where UK data protection law requires safeguards, we rely on an adequacy regulation, approved contractual protections such as the UK International Data Transfer Agreement or Addendum, or another lawful transfer mechanism.
6 Retention and security
We keep personal information only as long as reasonably necessary for the purposes described above, including order fulfilment, support, accounting, tax, fraud prevention and legal claims. Retention periods vary by record type and legal requirement. We use reasonable technical and organisational measures designed to protect information, but no online service can guarantee absolute security.
7 Your rights
Subject to applicable law, you may ask for access to your personal information, correction of inaccurate information, deletion, restriction of processing, data portability, or objection to processing based on legitimate interests. Where processing relies on consent, you may withdraw consent at any time without affecting earlier lawful processing.
To exercise a right, email support@nova-0.shop. We may need to verify your identity. You also have the right to complain to the UK Information Commissioner's Office at ico.org.uk, although we encourage you to contact us first so we can try to resolve the concern.
8 Children
Our store is not directed to children, and we do not knowingly collect personal information from children who cannot lawfully provide it. If you believe a child has provided personal information to us, contact us so we can review and delete it where appropriate.
9 Third party links and policy changes
Our website may link to third-party websites. Their privacy practices are governed by their own notices. We may update this policy to reflect changes in our services, providers or legal obligations. The current version and its last-updated date will be posted on this page.
10 Contact
Data protection enquiries may be sent to support@nova-0.shop, by telephone to +44 7636 201994, or by post to nova-0, 231 High Street, Arlesey, SG15 6SZ, United Kingdom.